Call Center Representative

CALL CENTER REPRESENTATIVE

Location: Work Remotely

POSITION SUMMARY

We are looking for a Call Center Representative that will be the liaison between our company and potential customers. The successful candidate will be able to accept ownership for effectively booking potential patients for consults and answering their inquiries; keeping patient satisfaction at the core of every decision and behavior.

The Call Center Representative is responsible for:

  • Managing large amounts of outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying Patients’ needs, clarify information, research every issue and providing solutions
  • Build sustainable relationships and engage patients by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

WHY SKIN MD?

Lucrative Compensation:

  • Rewarding compensation packages including un-capped commission potential

Paid time off:

  • 10 paid vacation days your 1st year
  • 4 PTO days a year
  • 6 paid company holidays – Christmas, New Years Day, Labor Day, Memorial Day, Thanksgiving, and July 4th

Additional benefits:

  • Employees can receive free services
  • Additional discounted cosmetic services for employee and family
  • Cosmetic product discounts
  • 401K
  • Company-paid training
  • Strong company culture

QUALIFICATIONS

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Patient focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

If you are interested in joining a company that values its employees and encourages job ownership in a supportive environment, please apply today! To learn more about SKIN MD and our services please visit us at www.skinmd1.com

Job Type: Full-time

Job Location: Work Remotely

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